Support

Gravity Software™ (Gravity) is happy to provide our loyal customers, endearingly referred to as Gravitons, many options for troubleshooting issues or seeking additional knowledge about Gravity.

Have You Explored our Knowledge Base or Frequently Asked Questions?

Getting an error message or having a technical issue? Search our knowledge base or FAQ for answers to your questions.

Browse Our Graviton Community

Want to know how to do something? Interact with fellow Gravitons and discover all there is to know about Gravity!

Submit A Support Request

Want to communicate directly with one of our support rockstars? Visit our help center and submit a ticket or reach out directly via email support@go-gravity.com.

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Support Terms & Conditions

After purchasing the product you are entitled to support and new releases of Gravity Software for one year from the time of purchase of the first product license. Subsequent purchases of additional licenses of Gravity Software fall under the terms of the initial purchase.

You can contact our support team by email (support@go-gravity.com) or by submitting a request at our help center. Our support team will respond within a maximum of 8 working hours. The support contract includes updates (for our solution, but not for customizations of users), patches, and new releases.

Our Gravity Software solution is supported for as long as the according Microsoft Dynamics CRM version is supported.  Click here to get more details about Microsoft's support life cycle.