Service Intelligence with Microsoft Dynamics 365
Microsoft Dynamics 365 (aka Microsoft Dynamic CRM) for Customer Service helps businesses to earn customer loyalty and advocacy for life by providing a more personalized, proactive and predictive customer service experiences from anywhere, at any time. Dynamics 365 for Service empowers users to deliver amazing customer experience across self-service, peer-to-peer service, and assisted service.
- Use a unified platform for consistency and visibility across channels
- Real-time insights with a 360-degree customer view
- Personalize interactions based on past interactions and behavior
How About Financials
Well, let me introduce you to Gravity Software (Gravity). Gravity's is a complete accounting solution written on the Microsoft Dynamics 365 platform. SMBs have the distinct advantage of having their Financials and CRM fully integrated in one platform and you have just one database to manage.
You don’t have to own Microsoft Dynamics 365 for Customer Service to get started with Gravity. You can grow at any time and add the functions that your company needs. Modules like Sales, Marketing, Service, Field Service, Time and Billing, for example, can be easily added as your company grows.